Frequently Asked Questions
Answers for Patients, Families & Facilities
If you don't see your question answered here, call us directly and we'll be glad to help.
Sapphire Elite LLC is a non-emergency medical transportation (NEMT) company based in Chicago, Illinois. We help individuals get to and from healthcare appointments safely and dependably.
NEMT is transportation for people who do not require an ambulance but need help getting to healthcare appointments, such as doctor visits, therapy sessions or outpatient procedures.
Sapphire Elite LLC is based in Chicago, Illinois. Call (872) 387-2041 to confirm whether we can serve your specific pickup location.
Our transportation is intended for individuals traveling to and from healthcare-related appointments, including patients, older adults and people coordinating care with family or facility support.
You can call (872) 387-2041 or submit a request through our online Request a Ride form. Our team will follow up to confirm your trip details.
No. Submitting a request begins the scheduling conversation; it does not automatically confirm transportation. Our team will contact you to confirm availability and details.
We welcome inquiries about recurring transportation needs, such as ongoing treatment or therapy schedules. Call us to discuss your specific recurring schedule.
Please call (872) 387-2041 to discuss payment options for your trip.
Please call (872) 387-2041 to discuss your mobility needs so our team can confirm whether we can accommodate your specific trip.
Yes. We welcome partnership and transportation coordination inquiries from hospitals, facilities, discharge planners and case managers. Visit our For Facilities page or call us directly.