Request Your Ride
Call (872) 387-2041 or submit a ride request online with your trip details.
Non-Emergency Medical Transportation • Chicago, Illinois
Dependable Rides for the Care That Matters
Sapphire Elite LLC provides non-emergency medical transportation focused on helping passengers reach healthcare appointments with comfort, dignity and dependable coordination.
Based in Chicago, Illinois · Serving patients, families and healthcare facilities
Focused on Medical Transportation
Scheduled & Recurring Rides
Patients, Families & Facilities
Chicago, Illinois
The Challenge
Getting to Care Shouldn't Be Another Challenge
A missed or delayed appointment can set back treatment, add stress for a family, and complicate a care plan. For many patients and older adults, the hardest part of healthcare isn't the appointment itself — it's getting there.
- No family member available to drive on a particular day
- Appointments scheduled early, late, or on short notice
- Recurring treatment that requires transportation again and again
- Uncertainty about coordinating a ride after a hospital stay
Sapphire Elite LLC exists to take that burden off patients and families by coordinating dependable, non-emergency medical transportation.
Start Here
Where Do You Need to Go?
Tell us about the appointment, not the industry jargon. Choose the option that fits and we'll take it from there.
Doctor's Appointment
Routine checkups, follow-ups and primary care visits across Chicago.
Specialist Visit
Transportation to specialty clinics and consultations on your schedule.
Physical or Outpatient Therapy
Consistent rides for therapy sessions that happen week after week.
Outpatient Procedure
A calm, dependable ride to and from same-day procedure appointments.
Recurring Treatment
Ongoing care that requires transportation more than once a week.
Other Healthcare Appointment
Not sure which category fits? Call us and we'll help sort out the details.
Our Service
Non-Emergency Medical Transportation
Sapphire Elite LLC's core service is non-emergency medical transportation (NEMT) — dependable transportation for people who do not require an ambulance but need help getting to and from healthcare-related appointments.
- Transportation to medical and healthcare-related appointments
- Scheduled pickups coordinated in advance
- Support for patients, older adults and family caregivers
- Inquiries welcome from healthcare facilities and case managers
Simple Process
How It Works
A straightforward process designed to reduce stress for patients and families.
We Review the Trip Details
Our team reviews pickup, destination, timing and any special considerations.
Transportation Is Confirmed
We confirm your scheduled pickup window by phone or your preferred contact method.
Ride to Your Appointment
Your driver arrives for pickup and brings you safely to your destination.
Who We Serve
Built Around the People Who Rely on Us
Patients
Individuals who need a dependable ride to and from healthcare appointments.
Older Adults
Seniors who no longer drive or prefer not to navigate appointments alone.
Family Caregivers
Families coordinating transportation for a loved one's care schedule.
Healthcare Facilities
Hospitals, clinics and care organizations coordinating patient transportation.
Discharge Planners & Case Managers
Staff arranging a patient's transportation as part of a care or discharge plan.
Rehabilitation & Senior Communities
Organizations supporting residents who attend regular outside appointments.
A Personal Commitment
A Personal Commitment to Reliable Transportation
Sapphire Elite LLC is owned and led by Kenneth Payne. As owner, Kenneth has built Sapphire Elite around a simple principle: patients and families deserve a transportation partner they can count on for appointments that matter.
That commitment shapes how Sapphire Elite communicates with passengers, families and healthcare partners — directly, respectfully and with attention to the details of every trip.
Kenneth Payne · Owner, Sapphire Elite LLC
Ongoing Care
Support for Recurring Medical Transportation
Many healthcare needs don't end after a single appointment. When treatment happens weekly or multiple times per week, consistent transportation can make an enormous difference for patients and the families supporting them.
- Ongoing treatment and specialist care schedules
- Recurring therapy or rehabilitation appointments
- Consistent coordination so families spend less time arranging rides
For Healthcare Partners
Healthcare Facilities & Referral Partners
Sapphire Elite LLC welcomes transportation coordination conversations with hospitals, rehabilitation facilities, dialysis centers, senior communities and case management teams across Chicago.
Partnership and transportation coordination inquiries are welcome. We are glad to discuss how Sapphire Elite may support your patients' or residents' transportation needs.
Why Sapphire Elite
Why Families and Facilities Choose Sapphire Elite
Focused on Medical Transportation
Non-emergency medical transportation is our core service, not a side offering.
Chicago Based
Locally based and familiar with the needs of Chicago patients and families.
Direct Communication
Speak directly with our team by phone to confirm trip details and ask questions.
Owner-Led Service
Led by owner Kenneth Payne, with a personal commitment to dependable service.
Questions
Frequently Asked Questions
Answers to common questions from patients, families and facilities.
Sapphire Elite LLC is a non-emergency medical transportation (NEMT) company based in Chicago, Illinois. We help individuals get to and from healthcare appointments safely and dependably.
NEMT is transportation for people who do not require an ambulance but need help getting to healthcare appointments, such as doctor visits, therapy sessions or outpatient procedures.
Sapphire Elite LLC is based in Chicago, Illinois. Call (872) 387-2041 to confirm whether we can serve your specific pickup location.
Our transportation is intended for individuals traveling to and from healthcare-related appointments, including patients, older adults and people coordinating care with family or facility support.
You can call (872) 387-2041 or submit a request through our online Request a Ride form. Our team will follow up to confirm your trip details.
No. Submitting a request begins the scheduling conversation; it does not automatically confirm transportation. Our team will contact you to confirm availability and details.
Service Area
Based in Chicago, Illinois
Sapphire Elite LLC is based in Chicago at 10029 S Calumet Ave. Call (872) 387-2041 to confirm whether we can accommodate your specific pickup location and trip.
Let's Get You to Your Next Appointment
Request a ride online or call our team directly. We'll follow up to confirm the details of your trip.